Click on any question to see the answer in the expanded area. If you have questions that are not answered below, please contact us.

 

Questions about the Holiday Wish Drive

Are the names on the wish cards actual people?

Yes! FGT partners with more than 300 agencies to gather the exact wishes of Bay Area residents in need. The names and wish you see are actual children, seniors, and adults transitioning from homelessness being helped by our partner agencies.

How do you make sure everyone gets their wish?

When FGT commits to providing a gift, we take that commitment very seriously. Generally, about 40% of all wish cards are not returned with a gift, so warehouse volunteers shop at our Holiday Wish Drive Community hub “store” to find a gift that best fits the wish. That gift is then given to the recipient so no one goes without.

What happens if I don't turn in a wish card I selected?

FGT still matches the wish. Every single recipient whose name is on a wish card will receive a holiday gift from FGT, whether their wish tag is returned or not. Unfulfilled wish cards are matched with the best option from our Holiday Wish Drive Community Hub “store.” 

What is the Holiday Wish Drive "Store"?

The Holiday Wish Drive “store” at the Community Hub holds thousands of donated and Family Giving Tree bulk-purchased items for distribution during the Drive. Gifts donated without a wish card or duplicate gifts are placed here until a volunteer matches them with an unfulfilled wish card.

What happens if I turn my gift in late? Should I bother turning it in?

Yes! However, be aware that late gifts may not go to the exact child or recipient listed on the wish card if their agency has already picked up their allotted gifts. Our 300+ partner agencies begin picking up from our Community Hub just a few days after Drop-off Day. This makes it incredibly important for all wishes to be returned on time. If your gift is late, it may be reassigned to another recipient whose similar wish has yet to be fulfilled or be used as a gift option in our "store" for recipients on our waitlist. Rest assured, ALL donated gifts will bring joy to a recipient - even those late arrivals!

Questions about Gifts

What does it mean when someone requests a right handed baseball glove?

A baseball glove or mitt is described by the handedness of the intended wearer, rather than the hand on which the glove is worn: a glove that fits on the left hand—used by a right-handed thrower—is called a right-handed (RH) or "right-hand throw" (RHT) glove. Conversely, a left-handed glove (LH or LHT) is worn on the right hand, allowing the player to throw the ball with the left hand.

I picked up a card that has an unusual recipient name. What should I do?

To the best of your ability, try to decipher what the name might mean. For example, the name “Maria-male” likely indicates that the child’s name is Maria but that they identify as a boy so choose a gift accordingly. Another example might be a senior who is asking for an infant activity mat so think “grandparent” and buy the gift requested. 

Information about recipients with special needs.

Many recipient organizations identify their clients as having special needs, but only some are noted on the wish card. For example, an 18-year-old boy might want a learning toy intended for a kindergartner (developmental issues), or a 25-year-old adult may request a large print book (sight issues). Another example might be a senior asking for an infant activity mat, so think “grandparent” and buy the requested gift. In general, the wishes reflect the genuine need, so it is best to purchase what was requested.

A homeless recipient is requesting a reading lamp or a clock. Why?

Those recipients noted as unhoused on a wish card are usually under the care of an agency that is assisting them in transitioning into some sort of housing. As with anyone moving into a new space, they are in need of household items in order to set up their new room or apartment.

What do I do if the size of requested clothing does not seem right?

If you don’t think the size matches the age, please purchase the item in the size indicated as our agency partners understand the needs of each gift recipient.

Questions about Wish Cards

What if I lose a wish card?

If you lose a wish card, please attach a piece of paper to your gift, listing as much information as you can recall from the original wish card and we will do our best to match it at the Community Hub.

What do I do with leftover wish cards?

Because we accept late gifts in order to fulfill wishes on our waiting list, we encourage Drive Leaders to display the wish cards for as long as possible. However, when our Holiday Wish Drive has finished, leftover cards may be recycled or put in the trash.

I ran out of cards. How do I get more?

Congratulations (and thank you!) on exceeding your expectations! Please get in touch with our office, and we will gladly mail out more cards ASAP. Every gift is another wish granted, more joy delivered to someone who needs it most during the holidays. You may also email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 408.946.3111 x212 to request additional wish cards.

Questions about Virtual Giving Tree

How does the virtual giving tree work?

The Virtual Giving Tree (VGT) allows you to fulfill a wish online. By making a donation to support a wish, you enable FGT to bulk purchase those gifts listed on the VGT site and support running the Holiday Wish Drive.

As much as we'd love for all of the financial donations raised through the VGT to support just gifts, there would be no way for us to help the recipients we serve if we cannot use some funds to cover costs. Things like trucking, equipment rental for the Community Hub, and shipping are just a few of the necessary expenses we incur to deliver gifts. Rest assured, we pour every dollar we can into the programs that benefit our recipients, especially in a year like this. Still, there would be no way for organizations like ours to continue our efforts to serve the community without apportioning funds as we do.

Can I host a Virtual Giving Tree?

Yes. You can host a VGT and share the link with family and friends. All you need to do is sign-up as a Drive Leader and request a VGT be assigned to you during that portion of registration. Upon registering you'll receive an email 2-3 days later with instructions about set-up and customization. You'll be given a unique URL and password to manage the site through January 15th.

Learn more about being Drive Leader

How long will I be able to donate on the virtual giving tree?

All VGTs remain live until 9:00 PM on January 15th.

Questions About the Community Hub and Gift Drop-off

Does Family Giving Tree pick up gifts from Drive Leaders?

No. Unfortunately, Family Giving Tree does not have the resources to pick-up from the hundreds of Drive Leaders who support us.